I would like everyone to know how amazing Kromer Radio is!   In particular.....who put together an affordable and truly amazing car stereo system for this single lady! From the second he answered my enquiry on the phone he knew exactly what kind of package he would put together. Installed by a team of professionals, .......Now that's what I call exceptional customer service!

C.W.

I am just writing to say thank you for the outstanding service we received from Mike, Dennis and Dino. My husband, who personally dealt with Mike was very happy with the way he conducted business. Mike was polite, prompt, responsive and easy to deal with. I had the pleasure of having Dennis and Dino come into our home to install out TV and related accessories. And I cannot praise them enough for the excellent service they gave us. They were neat, extremely polite and considerate, thorough, knowledgeable and very patient. I can say that the customer service and customer attention from your company ranks amongst the best we've ever received.

C.B.

Hello Mark,
I would like to thank you for the outstanding customer support from Faiyaz regarding the home theatre system that I purchased from Kromer. Faiyaz went above and beyond the call of duty to ensure that the system I purchased was properly delivered, installed and configured. Again, an outstanding job.

M.F.

I am writing to express my appreciation for sales and service, and in particular for the advice and attention of Mr. Khan, who monitored our account, made helpful suggestions, and acted as out point of contact. I have already passed on his name to friends contemplating similar work. The staff at your store and the technicians were unfailingly helpful and courteous, and a pleasure to work with. Any major renovation has its share of stress and anxiety, but Kromer was a pleasant exception.

R.F.L.

Dear Mr. Kromer

I would like to thank you for your kind advice and generosity over the purchase of our new large screen TV and sound system. It is working extremely well and the whole family is happy. The only problem is that we may have all the children move back in!

R. H.

Dear Felix

From my first contact with you … I was very impressed with your professionalism, understanding of the technology, and your encouraging demeanor … You never applied any pressure, and you guided me through the whole process … (installers) Willie and George … stayed until the job was finished and they obviously love their work … Thanks again for a very professional, competent job.

R. M.

Dear Mr. Stoakes

By far, your team has surpassed any other teams in terms of service (and) integrity …  (your salesman) Michael Pham, from day one, has been courteous, helpful, patient and honest … he answered any and all of my questions … without ever making me feel stupid or awkward … the installation was completed in an efficient and most professional way … I look forward to many years of proper and excellent service from Michael at Kromer …

F. H.

Dear Michael

… your installation team was on time and did a fabulous job assessing how the system should be installed. Everything went well – there was no mess, all the wires were hidden, and once they set everything up, it worked flawlessly. They were courteous and met all of our needs.

M. S.

Dear Mr. Kromer

The reason for this note … is to record my pleasure at being able to have my problems dealt with by Joe Bernardo at your service desk. He is … able to explain everything in a way that is comprehensible to the technically uninitiated … Joe is the reason I will continue to use Kromer …

J. C.

Dear Mr. Kromer

… my wife and brother-in-law had attended several other electronics stores … and our shopping experience … was less than positive … Mr. Pham’s knowledge of products was impressive … he is excellent in dealing with customers and is much attuned to their needs and wants … negotiating the purchase of three Panasonic Plasma TVs and the delivery was great … my family members and I will be purchasing future electronics from your store.

Z & B Families

Dear Mr. Kromer

This letter is to let you know how pleased my wife and I were with the service we received from Manny Furtado at your store. He has helped us with two separate projects at our house, and both times has gone above the call of duty to ensure that the setup of our home theatre and second viewing area was effortless and efficient. He has always been available to answer all of our questions and troubleshoot any particular problems we encountered along the way … he even … drove out to our house to fix a few problems on his own time … it is quite possible this is the best service we have ever had when purchasing large-scale items for our house or otherwise. After these two experiences, we will be using Kromer for all our audio/video purchases and would highly recommend your store and Manny to anyone.

K. & N. W.

Felix

Just a quick note to compliment you and David our installer on your knowledge, professionalism and client skills … the final product made it look as if our home theatre system was built into the room when the home was constructed rather than the opposite. I have yet to come across the quality of work and professionalism anywhere else in the home electronics industry.

A. M.

Dear Mr. Kromer

Your sales and service man were extremely helpful and polite … a far cry from the young, brackish associates working in much larger competitive stores ... There are only a handful of businesses of your caliber left in this city today.

N. D.

Dear Mr. Stoakes

I was fortunate enough to have one of your associates, Tony Mugford, assist me. Tony was very helpful and patient … when he told me the speakers were not in stock, he kindly offered to personally deliver them … which saved me a second trip downtown … and he put the system together for me … a job well done!

F. D.

Dear Martin

John and Patrick were the two installers sent by Kromer. I can’t say enough about these two people. They were neat, friendly, interested in what they were doing, polite, considerate, careful, and most important, patient. In both our lifetimes of having people do work in our home, we have never been happier than with our experience with John and Patrick.

R. & D. A.

Dear Mr. Stoakes

Over the past year I have had astonishingly bad service from Sears, Whirlpool and Future Shop when our appliances needed repair … Our Panasonic TV went on the blink just after the 2-year warranty expired. I called two other service providers that were close to the house and was treated poorly over the phone … I then called Kromer … Joe took my call and answered all of my questions in a friendly, knowledgeable and professional manner … Anton showed up … and fixed the TV quickly … Thanks to Joe and Anton and you for running a business that really puts the customer first. 

A. D.

Dear Mr. Stoakes

… I recently purchased a Panasonic Plasma TV from Kromer. I am still in awe over the experience … your staff is nothing short of outstanding … Prior to going to Kromer I placed an order with Future Shop. The entire process was tiring and disappointing and leaving me no choice but to cancel my order. I’m very pleased that I did.

F. M.